Job Title:
Support Engineer III
Job Description:
The Information Technology department seeks a Support Engineer to provide hardware, software, and telephony support as it relates to end users and applications. Install and configure end-user applications and desktop hardware, and assist with scheduled backups and maintenance. Assist in the configuration and tuning of current and new applications. Ensure compliance with software licensing and safeguarding of IT assets. Create and maintain process documentation. Assist with providing guidance, leadership, and mentoring for team. The candidate must have a minimum of four years of demonstrated hardware and software troubleshooting experience. Four year degree or equivalent experience. This position requires 24/7 on-call on a rotational basis and occasional out-of-town travel. The ideal candidate will have:
Strong knowledge of Active Directory (moves, adds, deletes, assigning permissions, etc.)
In depth knowledge of Microsoft System Center Configuration Manager (SCCM) plus proven experience in creating, deploying, and maintaining system images with SCCM.
Experience with migrating from Windows XP to 7 highly desired.
Strong hardware/software diagnostic skills.
Strong communication skills both written and verbally.
Demonstrated experience working in a formal project structure.
Demonstrated ability to lead small teams in projects or coordinated work efforts.
Strong organization skills to prioritize work, balance and lead projects
PBX knowledge and experience a strong plus but not required; experience migrating to Lync Server unified communications also desired
