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Vice President, Operations

Vice President, Operations

National Disease Research Interchange

The Vice President, Operations, is responsible for strategy development and execution, as well as oversight of the day-to-day operations of the four functional components of NDRI’s Operations department: Fulfillment, Scientific Services, Site Management and Logistic Biorepository Management.  He/she is responsible for assuring systems, processes and procedures are in place to support the functions within the department to provide exceptional customer service to internal and external stakeholders and to meet the business objectives and goals of the organization. The Vice President, Operations will serve as a member of NDRI’s Executive Management Team (EMT) and work collaboratively and pro-actively with other senior staff to identify opportunities to optimize departmental and organizational performance. The position requires strong management skills as well as rigorous analysis, problem solving, business forecasting and decision making skills.


  1. · Provide strategic direction, guidance and leadership to the Operations team to ensure the organization’s annual objectives, philosophy, mission and strategies are met and are in alignment with the goals set by the CEO and Board of Directors.
  2. · Participate as an active member of the senior leadership team on a broad spectrum of responsibilities including business management, commercial operations, technology, budgeting and forecasting, talent management, and establishing the growth strategy.
  3. · Develop and execute global Operations strategy.  Construct sourcing, procurement, supplier development and risk mitigation processes.
  4. · Will serve as Principal Investigator on NDRI’s Institutional Review Board Protocol. Oversees all submissions to, and correspondence with, University of Pennsylvania IRB.
  5. ·  Build processes and infrastructure to enable scalable, measurable, and top tier P&L performance.
  6. ·  Aligns operations resources to support new project introduction and launche to meet the annual strategic organizational goals.
  7. ·  Develop guidelines for effective resource utilization as they relate to the implementation of new projects or programs.
  8. ·  Build or expand tissue recovery sites and other key relationships to support capacity requirements. 
  9. ·  Work in partnership with tissue recovery partners and internal management to develop and champion policies, best practices, decisions and strategic plans.
  10. · Keeps priority on key metrics related to service levels, deviations/ CAPA, other operational efficiencies, inventory/ distribution metrics, capital / resource utilization.
  11. · Work with finance, legal, and other management as needed to develop a strategic plan for growing and managing NDRI’s network of tissue recovery partner.
  12. · Managing and receiving source site performances and able to write and review a variety of agreements with source sites, familiarity with informed consents and material transfer agreements.
  13. · Work with Chief Financial Officer to develop budgets and financial performance metrics for Operations.
  14. · Recommends annual expense and capital budgets for approval and prudently manages the organization’s resources within those budget guidelines according to company policies, NIH guidelines, current laws, and regulations. 
  15. ·  Work with Director of Quality Assurance to develop short and long range Quality and Regulatory compliance objectives; milestones for Operations, and identify quality issues, opportunities for standardization and/or process improvements and communicate on a timely basis to appropriate management.
  16. ·  Oversee NDRI’s Logistics Biorepository and responsible for its operating according to applicable policies, procedures, regulations, standards, requirements, and laws.
  17. · Assure that the organization stays on schedule with regard meeting or exceeding the demand/ revenue set by the President/CEO or NDRI Board of Directors.
  18. · Develop and utilize analytical tools for capacity planning, footprint optimization, demand forecasting, manpower utilization, and data driven decisions.
  19. · Responsible for maintaining a smooth flow of work between departments and responsible persons. 
  20. ·  Maintains and advances skills though professional education and training thereby increasing the effectiveness of the tissue department.  This may be accomplished by membership in professional organizations, such as the AATB, or through individual specialty training.


1. MBA with an operations and/or logistics focus or Master’s degree in a science or engineering- related discipline. 10 years’ experience in Operations management, 5 years in a leadership role.

2. Certifications in disciplines such as project management, Lean/Six Sigma, customer service management, operational planning.

3.Experience managing a biorepository or tissue bank is preferred, but not required.

4. Strong computer skills including Microsoft Excel, Word, Access, etc.

Salary – $135,000 – $150,000 Commensurate with Experience

Qualified candidates should email cover letter and resume with salary requirements to:

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