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Program Director – Performance Excellence

UWHealthCareers UW Health

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Under the direction of the Director of the Organ Donation and Transplant Service Line (Service Line), the Program Director, Performance Excellence is responsible for developing and implementing a comprehensive performance excellence program focused on aligning resources, processes, people, actions and results; identifying strengths and opportunities for improvement; and building a sustainable management framework that improves communication, productivity and effectiveness to achieve strategic goals.  The success of this program will result in delivering ever-improving value to patients and families or other key stakeholders; improving the service line’s overall effectiveness and capability; and fostering a culture that embraces openness to change, improvement, learning, and innovation.  The incumbent will serve as an expert resource for: healthcare quality improvement and systems redesign, performance measurement, patient safety, and project management. The incumbent will assist with on-going regulatory preparedness and audits, policy development, and operational and capital budgets to develop short and long term strategic plans as it relates to advancing the performance excellence program for the service line.


Internal and external customer relationships comprise a substantial percentage of this position. The essence of the position is in developing and improving these relationships to achieve strategic performance excellence goals. The incumbent will work collaboratively with a range of professionals including high-level administrators, directors, managers, physicians, nurses, and frontline staff working in departments involved in the donation and transplantation system. The incumbent will also serve as the liaison between the UW Health Quality, Safety and Innovation (QSI) department and the service line in order to link the service line to enterprise-wide quality improvement initiatives (i.e. hand hygiene, etc.) and to integrate and advance the UW Health Improvement Network (UWHIN) within improvement initiatives, thereby increasing the capacity for improvement. The incumbent will engage in efforts and to stay current on new initiatives, training, and tools that may help to advance the performance excellence program of the service line.


Service Line activities, quality and success must be continually measured and analyzed against strategic performance goals, multi-year trends and industry standards. For the service line to be making appropriate strategic decisions, reporting its results to essential stakeholders, and maintaining certification/accreditation, the incumbent ensures vital data is objectively and judiciously collected and transformed into useful clear strategic information that drives meaningful action towards performance excellence.


The incumbent is responsible for the leadership and guidance of team members that support the performance of the service line. This includes identifying and aligning resources from departments such as Business Planning and Development, Quality, Safety and Innovation, Center for Clinical Knowledge Management, etc. as well as service line resources such as data analysts, quality improvement champions and content experts.  Alignment and collaboration should be inclusive of resources in the Department of Surgery, Department of Medicine, School of Medicine and Public Health and UW Hospital and Clinics.  


The complexity of issues encountered range from extremely complex and sometimes unsolvable issues. The incumbent must be able to balance both attention to detail and a broad perspective Most problems are solved using previous experience, established internal and external relationships and knowledge as the primary resources. A high degree of organizational and problem solving skill is necessary in this position.

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM.  This is a full-time position with 40 hours per week.  Additional hours could be required to assist with department oeprational needs.

UW Health offers a competitive compensation and benefits package.  Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Master’s Degree from an accredited college or university in a healthcare-related field required.
Work Experience
Three (3) years experience in healthcare quality improvement.
Five or more years in healthcare quality improvement in an organ procurement organization, transplant center, or large academic unit. 
Licenses & Certifications
Required Skills, Knowledge, and Abilities
Broad knowledge of organ procurement and transplantation, as well as healthcare administration.  

Demonstrated competency in data management and analysis.

Ability to produce a high quality work, draw projects to completion in timely manner with demonstrated outcomes.

Strong computer skills.

General knowledge of regulations (CMS, UNOS, AOPO, Joint Commission, etc.) and able to translate regulation into effective strategies to assure compliance.

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